The iPad Has Landed

As I’ve mentioned about a hundred times, I ordered my iPad the first minute Apple started taking preorders.  Today is the day, and at 4:32 p.m. a very busy UPS driver delivered my iPad to my front door.

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I’m setting it up now, and will have more coverage over the next few days.  I’m going to be paying especially close attention to how the iPad does for corporate users, who rely on Microsoft Exchange, Word and other business oriented applications.

Stay tuned.  Right now, I’ve got some fun to do.

If you need an immediate iPad fix, check out the Houston area iPad discussion at Twitter.

iTunes: Apple’s Fly in the Ointment

itunessuxI’ve been excited about the approach of iPaday since I ordered my iPad the first minute Apple started taking orders.  I’ll find good uses for it either way, but until today I wondered if my iPad would be the evolved replacement for an iPod Touch and a Kindle, or something more revolutionary.

I hoped it would be something revolutionary, and based on the videos Apple released today, it looks like it will.  I think there’s a lot of controlled hype going on right now (for example, I think some of the unit figures being tossed around are beyond absurd), but I also think these videos demonstrate that the iPad is going to be big.

Really big.

The primary goal of the iPad is undoubtedly to expand Apple’s growing stranglehold on the content distribution pipeline beyond music, and further into video and, in a bold and perhaps killing first strike, books.  I also think there is hope in Cupertino that the iPad will serve as a roadmap to Macs.  After watching the iPad videos, I considered, for probably the twentieth time, whether I should overpay for hardware and accept a crappy OS in the name of convergence, under the Apple banner.

image There is no denying that all of the Apple hysteria makes even the most logical eyes prone to view the world in shades of green.

I could learn to live with OS X, even though I find it utterly unintuitive and far harder to use than Windows 7.  Plus, I’m convinced that Apple will eventually merge the iPhone OS and the Mac OS, in a final offensive in the three party war for tech domination being waged by Apple, Microsoft and Google.  At that point, Macs may actually become as elegant as some wrongly insist they are now.

But I can’t yet take the plunge.  Not because of the overpriced hardware.  Not even because the deficiencies in OS X.

Because Apple insists that iTunes serve as the control panel, storefront and traffic cop for all hardware and associated content.  For anyone other than the casual music fan, iTunes sucks.

Trying to manage a big music library via iTunes is like trying to build a house out of sand.  A little bit looks good, but it all falls apart when you try to scale.  It’s bloated, slow, feature deficient and just plain ugly.

itunessucks In fact, iTunes needs to be completely scrapped and rewritten from the ground up.  I realize that many of the limitations that burden iTunes are intentional limitations designed to maintain and expand Apple’s stranglehold on the content distribution channel.  I don’t like this one little bit, but I’m not naive enough to think it will change.

But there are a hundred much needed improvements that could and should be made, without giving up control of the content pipeline.

I wish someone would email Steve Jobs and tell him to get on it.  Then maybe I’d go all in.

Is Something Rotten at the Apple Store?

First, here’s my Apple story.  I think Macs are way overpriced, and I think the Mac OS is terrible.  Now that I’ve offended those Apple fans that are still in the denial stage, here’s the other side of the story.

I love much of the other stuff Apple makes.  The sadly under-marketed and overlooked Apple TV is a wonderful device for serving audio and video to home theatres.  I have two (well, actually only one- see below).  I think the iPhone is a world-changer as far as phones- and handheld devices in general- are concerned.  My kids love their iPods.

Heck, I happily ordered my iPad the first minute I could do so.  Even though this dude thinks I’m an idiot for doing so.

The point is that, other than Macs (which, by the way, will ultimately be saved when Apple ports the grandchild of the current iPhone OS to its computers), I am a loyal Apple user.  1 iPod mini, 2 iPod Touches, 3 iPhones, a prematurely dead Mac Mini, 2 Apple TVs, and an iPad on the way.

One of the things I used to cite as a reason to love Apple products was the existence of, and great support at, the local Apple Store.  But somewhere between the launch of the company saving iPhone and today, something changed.

Thomas Hawk thinks so too.

A few years ago, my first iPhone stopped charging.  I took it to the Apple Store, without an appointment.  After a short wait, I spoke to someone at the Genius Bar, and got a new one on the spot.  I was happy enough to buy all of the additional gear listed above.

image Lately, however, my Apple Store experience has been decidedly less positive.

First, one of our Apple TVs stopped booting, for no apparent reason.  It has all of the symptoms of a bad hard drive.  We took it to the Apple Store, hoping- but not expecting- that Apple would replace the hard drive at little or no charge.  Realistically, all I expected was a good, helpful attitude and a reasonable labor charge to replace the hard drive.  After all, don’t hard drives generally have good warranties?  Surprisingly, the genius at the Genius Bar didn’t seem to want to diagnose the problem.  When we insisted, we left the device to be diagnosed, hoping the attitude was just a blip on the radar.  A few days later we got a call saying the hard drive was bad, and we should just buy a new Apple TV.  For $229.

So based on my Mac Mini and Apple TV experience, are these things disposable?  Seriously, I love Apple products, but based on my experience and the sense I have from talking to others, the failure rate must be enormous.  Which, of course, makes support critical.

And, presumably, expensive for Apple.  Who has to support that stock price.  Hmmm.

Then came the customer happiness-killing blow.  My wife, who destroys electronics  like Sherman destroyed Atlanta, pays, via ATT, for some sort of insurance that promises to replace broken iPhones.  Her ringer silence switch fell off.  She went to the same Apple Store to get it fixed.  This time the genius told her he could tell that the switch fell off due to water-damage, which is not covered by the insurance plan.  While the ATT salesman told her water damage was covered, that’s not the point.  The point is that the phone is not water damaged.  The darn switch fell off, and Apple is refusing to fix it.  Again, the proposed solution: buy another iPhone.

This just sucks.  Period.

By itself, I could explain away parts of this.  But taken as a whole, and compared to my past experiences, something smells at the Apple Store.

Will Lack of Exchange Support Doom the iPad?

I have been on an emotional roller coaster with my hopes, expectations and plans for the forthcoming Apple iPad.  At first, I got swept up in the Steve Jobs as a Mystical Shaman euphoria and thought this device would change the entire landscape of personal computing.  Once I came to and let my Apple hangover subside, I decided I was disappointed with some of the notable- and mind-boggling- omissions.  Like standard ports, a camera, etc.

ipad-300x195Meanwhile, in my never-ending pursuit of technological efficiency, I continue to struggle with my mobile game plan.  Historically, I carry my iPhone everywhere, and put together an impromptu toolbox when I travel.  Depending on the location, method of travel, length of stay, etc., I choose between my HP tablet (smaller, but less powerful), my HP laptop (sleek and powerful, but big and heavy) or my HP netbook (which I rarely use, but take on short trips sometimes out of charity).  Along with the selected computer, I take my USB wireless broadband card.  Since iPhones still can’t tether, I have to pay another $60 a month to ATT for this card.  Anyone see a connection there?

This approach works OK, particularly as I migrate more and more to the cloud.  But it would be nice to have less equipment, and to use the same devices everywhere.  There are still times when I have one device, but need something that is local on the other device.

So I started to wonder if the iPad might just be my mobile game plan in a box.  Much of the time, whatever laptop I’m lugging around has more horsepower than I need.  Maybe an iPad could replace all of my laptops, reduce my gear load and make me a consistent mobile user.  Yeah, that sounds good.

Right?

No, wrong.  The iPad is probably going to screw up my plan- and break my heart- due to three major issues.  Issues that will be the end of any hope on Apple’s part for corporate acceptance of the iPad.

What Good is It If We Can’t Read Our Email?

While I haven’t seen any final word on this, I am concerned that the iPad won’t support Microsoft Exchange.  Most companies use Exchange for their email, which means that, in some techy Groundhog Day twist, the very thing that kept business users from getting iPhones for so long will prevent us from effectively using iPads.

I hope- and Apple better hope- I’m wrong, and the iPad will support Exchange.  It’s one thing for non-corporate users, all of whom are going to carry some manner of cell phone, to spring for an ATT-subsidized iPhone.  A more expensive, non-subsidized tablet is another thing altogether.  The iPad needs the business community, or it will become nothing more than a better Kindle.

A secondary, but important, issue is what will corporate IT departments do to the iPad in the (misguided in my semi-humble opinion) name of security?  I had to battle with my company to get an hour password screen lock window on my iPhone (that I paid for).  Assuming the iPad does support Exchange, will business users  have to hobble their iPads just to read their mail?

I Want to Fracking Tether, and I Want to Do It Soon

It’s beyond absurd that U.S. iPhones still can’t tether- something my Blackberry did 3+ years ago.  It is unthinkable to expect those who already pay for an iPhone and a wireless broadband card to pay ATT yet another monthly fee to get 3G on our iPads (should I mention that the lack of a USB port makes it impossible to use said wireless card with an iPad?).

If I can get rid of my wireless card, and apply that cost to a data plan for an iPad, great.  But that will require Apple to include a tethering feature on the iPad.  And I haven’t heard anything that leads me to believe that’s in the works.

Which leads me to ask: who do they think is going to buy all these iPads they plan on selling?  Seriously.

And the Final, Word?

Lastly, the iPad needs to support the viewing and editing of Microsoft Word documents.  The business world is based on- and largely hostage to- Word.  For meaningful penetration into the corporate world, Word on the iPad is a mandatory requirement.

Maybe Apple will figure this out, maybe it will be Microsoft, or an app developer.  But someone better, and soon.

So Will I or Won’t I?

I don’t know.  If at least two of these three issues are addressed to my satisfaction, probably. Otherwise, I’ll probably wait for the iPad 2.0.

Or maybe I’ll get a Kindle.

Update 1:

John Welch, via PCWorld, says that, happily, iPads will have Exchange support.  According to sources, iPads will have the same Exchange-related features as the iPhone.  Kudos to Roberto Bonini for predicting this via Twitter.  John seems to be on my side of the iPad as a potential business tool debate, though he shares my concern over the lack of Flash, and my fear that IT directors will overstate the network-related issues.

As we learned today, the Flash thing  may be an unsolvable issue, given the Hobson’s choice between no Flash or no battery life.  All of this assumes, of course, that Apple is telling the truth.

Travel Irritations and Hope for the iPad

So here I sit in a fancy hotel room in Austin, watching Paranormal Activity, which is shaping up to be a scary movie, and feeling irritated that the supposedly world-class fitness center in this hotel closes at 9:00 p.m.  Meanwhile people in Days Inns across America are happily running on lesser treadmills in non-world-class exercise rooms.  That are open.

Compounding my irritation is the fact that after deciding to freeze my butt off and run outside, I found the nearby trails to be pitch black- not a light anywhere.  It was hard to stay upright and on the trails walking.  Running would have been impossible.

It’s annoying.

Sort of like reading and responding to email on my laptop.  It’s too small to create a desktop monitor or keyboard experience, and too big to easily place in my lap or use as a quasi-handheld.  It’s just not a fulfilling experience.

I wonder if the iPad will fill this gap I have fallen into?

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It could.  After all, much of the work we do on laptops- reading email, surfing the web, listening to music, etc.- doesn’t require a desktop-like experience.  And, again, how much worse could it really be than trying to hold this laptop and deal with this tiny keyboard?  I can tell you this- I can type emails much faster on my iPhone than this tiny, non-ergonomic keyboard.

For me to fully embrace the iPad, I need three things to happen.

One, I need Microsoft to recognize the huge market for Office applications.  As I have said a million times, Google Docs suck epicly.  Document intensive users are still bound to Word.  Microsoft should not give conflicted users another reason to try to free themselves of Office.  Rather, make it easy to stay hooked by creating some sort of Word app for the iPad.

Two, I need the iPad (and ATT) to permit the iPad to do what the iPhone still can’t do- tether.  That way I can dump my ATT wireless broadband card, and apply that money to 3G service on the iPad.  The lack of standard ports on the iPad doesn’t bode well for this, but I can hope.

Three, I need the rumors about a camera on the iPad to, miraculously, be true.  Maybe I won’t use the camera that much, but philosophically I can’t get past the lack of one.

If that happens, I’m in.  What are your must-have features?

By the way, Paranormal Activity is seriously scary. . .

Before the Rise and Fall: A Business Traveler’s Hope for the iPad

travelling

I’m on the road a fair amount for my job, and I’m a dedicated laptop power user during those trips.  For example, the last half of this week I was in San Antonio, chairing a conference.  Delaney didn’t have school today, so she took a couple of tests early, skipped school on Thursday and went with me.  Between checking my email, reviewing documents, visiting Webkinz, and looking in vain for a late night Avatar showing, we were constantly on my laptop.  In fact, this afternoon we pulled over on I-10, plugged in my wireless broadband card and found information on a for-sale farm in Flatonia, Texas I wanted to look at.

I use an Hp tx2525 tablet PC when I’m traveling.  It’s a good choice, but it could be better.  So I watched with great interest Steve Jobs’ iPad unveiling on Wednesday.  My Apple philosophy is very simple: I think the iPhone is probably the greatest technological advance of the past decade, and I think Macs are hard to use, software challenged and overpriced.  I have been waiting to see if the iPad was going to be a lite Mac or a supercharged iPhone.

In sum, it looks like it will be a little of both.

Could the iPad be Apple’s Alamo?

Since watching the unveiling, which was certainly impressive in a religion-of-Apple sort of way, the thing I continue to lament is the absence of a camera.  Religion or not, I cannot comprehend how you can release any manner of handheld device in 2010 and not include a camera.  I find the absence of native USB and SD card slots to be almost as annoying, but I could probably convince myself to live without those.  But no camera?

I’m not in the market for an addition to my mobile toolbox.  I’m in the market for the ultimate mobile toolbox.  For me to take the iPad plunge, I’ll have to conclude that it can replace my laptop. That may sound like a tall, perhaps unfair, order, but it’s not.  Most laptops have way more features and horsepower than I need.  I’m looking for an elegant device that doesn’t have a bunch of features I don’t need, but that has the ones I do.

So will I buy an iPad?  At first I thought so.  For sure.  The more I think about it, I’m not so sure.  I need to be convinced of a few things.

Like what?

First, I need to know that I can use an iPad view and edit Word documents.  I tried really hard to dump Microsoft Office, but it wasn’t possible for a document-intensive user like me.  Google Docs sucks, horribly.  Open Office will do in a pinch.  But the hard, cold fact is that corporate America operates via Word, and so far there are no legitimate alternatives.  I don’t know squat about iWork, but I doubt the Word experience within iWork is seamless.  Is it acceptable?  I don’t know, but it will have to be to get me to dump my laptop for an iPad.  I suspect this will be the deal-stopper for me.  But I can hope, and I do.  Desperately.

In that regard, let me make one ancillary point.  If Apple truly designed the iPad as an intermediate device to fill the microscopic space between a Mac and a smart phone, it will fail miserably.  Netbooks never took off, and everybody uses PCs. The market for a Mac netbook is about on par with the market for teal ketchup.

Second, I need to get comfortable that I can use Safari for real web browsing.  Candidly, I find surfing the net on an iPhone about as fun as going to the Opera.  So I rarely do it, and when I do, the experience is so agonizing that I don’t even notice the browser.  As long as Outlook web access, Gmail and Google Reader look and work well in Safari, I can probably get past this.

Third, I need the virtual keyboard to work really well.  Better than that train wreck I tried to use and quickly abandoned on my tablet PC.  It needs to approximate the normal keyboard experience.  The virtual keyboard on the iPhone is infinitely better than any Blackberry keyboard, so there is hope here.

Fourth, my annoyance level over the lack of Flash on these products continues to rise.  Flash is, for better or worse, the de facto standard on the internet.  It is arrogant and customer-unfriendly for Apple not to capitulate to this.  I’ll somehow have to conclude that this gaping hole in the specs won’t be the problem I think it will be.

Fifth, I’ll have to get over the fact that it is not widescreen.  A 4:3 aspect ratio is a gigantic leap backwards (see the next paragraph).

Finally and most importantly, I’ll have conclude that, contrary to the way it seems, this device was not hurried to market in an unfinished state, only to be obsoleted in a few months by a device that plugs some of these giant holes.  This is the thing that really weighs on my mind.  I already have a Kindle 1.  I don’t want to collect obsolete and under-performing hardware.

I’m holding out hope.  But if I had to put money on this race today, I’d bet against the first generation iPad.

Now the iPad 2.0. . . that’s a horse of a different color.

Mac Mini (2008-2009)

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Mr. Mac Mini, 1, of Bellaire, Texas, died September 3, 2009 at home, from unknown causes.  Mr. Mini was found sleeping at his desk and could not be revived.  Heroic efforts were made by his friend and manager Kent Newsome, who performed immediate emergency surgery on Mr. Mini, to no avail.

Mr. Mini was born in June 2008 in China, and moved to Bellaire, Texas in December, 2008.  He was the son of Steve Jobs of Cupertino, California. Following graduation from the Apple Store in 2008, Mr. Mini enlisted in the Extraordinary Everyday Lives Show and appeared semi-regularly during his short life. In early 2009 he partnered with childhood friend Mac the Ripper to rip a few recalcitrant DVDs.  Several of his ripped MP4’s reside in the Newsome family media library.  For his actions Mr. Mini was awarded the distinguished Medal of Mediocrity by leading tech blog Newsome.Org.

Mr. Mini was a life long Macintosh, and worked tirelessly throughout his life to rebut the oft-cited Mac superiority claims by Macintosh fans.  From the age of 2 months, he was mute, unable to produce the slightest sound through his tiny little speaker.  Thanks to the miracle of modern geekiness, he was kept alive and in operation for almost nine months.

His untimely death was met with great reaction from the technosphere.  Steve Wozniak released a statement saying “while I am saddened by Mac’s death, when his father and I split up and his father got custody, I knew something like this was going to happen.”  Noted blogger/photographer Earl Moore said “well, we all know Macs suck, so everyone should save themselves some misery and get a far superior Windows-based computer.”  Richard Querin noted “since OS X is nothing more than a glorified Linux kernel, what did you expect?”  Upon hearing the news, Bill Gates pumped his fist in the air and began to jump up and down briefly before falling to the ground with leg cramps.

Mr. Mini is survived by his father, of Cupertino, California, two brothers (HP, 3 , and Dell, 5), of the home, one sister (IBM, 4), of Houston, Texas, several mice, keyboards and iPods, and one AppleTV.

A private memorial service was held on September 4, 2009, after which Mr. Mini was interred in a trash bag.

In lieu of flowers, the family requests that donations be made to the Vintage Mac Museum, or the charity of your choice.

Was Apple’s Partnership with ATT the Worst Business Decision Ever?

I finally got around to trying Qik, and I’m really impressed with it.  It’s too bad I have an iPhone which, unlike so many phones, won’t allow users to stream live video.  At least I can now upload video to Qik over the 3G network.  I guess that’s something.  You see, us iPhone users have to take comfort in small victories.

One day they’ll build a bad business decision hall of fame.  The featured display will be the Apple/ATT exclusive iPhone partnership.  People will flock to see how something that could’ve been so good turned out so bad.  Courses will be taught, degrees may even be awarded, on iPhone Launch Disaster Avoidance.  “Yes sir, I got my ILDA from Stanford back in 2017, magna cum laude.  I started out in the MBA program, but I wanted to go where the jobs are.”

This Apple/ATT business fell off the tracks when we found out that our dream phones can’t send MMS messages.  Nor can you use them as a wireless broadband modem, the way I used my Blackberry years ago.

Since then, we’ve seen a parade of new apps and improved features.  For other phones.  Google Latitude, Google Voice, the SlingPlayer app, Qik, etc.  If you can think of it, there’s probably an application.  For other phones.

Meanwhile we wait.  We wait for someone at Apple and/or ATT to come to their senses and call bullshit on what has become the biggest technology failure in memory.  We wait for other carriers to save the day.  We hope the government will step in and restore order.

Mostly, we hope that one day our iPhones will do what other, less heralded, mobile phone can already do.  We bought and re-bought our iPhones to be at one end of the technology curve, and we ended up at the other.  Oh, the iRony.

At this point, we don’t know who to blame.  Is this Apple being paternalistic and arrogant?  Is it ATT being hapless?  Or is it some combination of the two?  I don’t know how to allocate all the blame, but that’s OK because there’s plenty to go around.  Here’s what I do know.  When the iPhone and the ATT partnership was launched, there is no way the executives involved intended things to turn out like they did.  This phone was supposed to change the world.  The fact that it had the impact it did in spite of the multitude of problems says more about the cult of Apple and the design of competing handsets than it does about the execution of the iPhone launch.

Consider where the iPhone- and the horde of developers writing for it- would be if just half of the subsequent failures had not occurred.  The race would be over.  Only the Apple/ATT failfest is keeping the other handsets in the game.  I bet people at competing companies give thanks for ATT’s network infrastructure (or the lack thereof) every day.

So while I can’t allocate the blame, it doesn’t look to me like anyone is getting what they wanted out of this deal.  Apple is shackled to a bad network that can’t handle nineties-era features and/or its misguided desire to over-control the user experience.  ATT is the punching bag for those who want their iPhones to realize their potential, and has turned people who bought out of their contracts to become ATT customers into a shipful of rats looking to jump at the first opportunity.

And then there are all the iPhone owners.  People who try to be excited and loyal in the face of daily reminders of all the things their phones can’t do.

Everyone is losing in this game.  Someone needs to change the rules.

Apple’s War Against the iPhone

There’s been a lot of talk today over the responses Google and ATT sent to the FCC in response to the FCC’s inquiry into various App Store rejections, most notably the rejection of the much desired- by me and others- Google Voice app.

The short answer is that ATT did not request or require the rejection, which was my scenario number one, back when this rotten business started.  As I noted then:

[It may be] that Apple decided on its own to ban the Google Voice apps for some inexplicable Apple reason, which seems to be what ATT would like us to conclude.  This could be accurate, given that other phones on the ATT network have Google Voice apps.  If so, the torchy mob should immediately descend on Apple’s castle and demand a straight forward explanation.  Don’t buy the duplicative feature canard.  All kinds of duplicative apps are allowed.  It’s only the one that would most improve the iPhone experience that is not.

By all means, the torchy mob should now descend on Apple’s castle and demand that Apple destroy whatever Frankenstein is barring the door to the App Store.  But, wait, we are talking about Apple here.  The company that makes the (zealously) beloved (by a few) Mac.

I have always been amazed and annoyed by the free pass that Apple tends to get when it does something customer-unfriendly:

Why does Apple get a pass when it tries to control our audio, and now video, experience? Everything about the iPod is designed to force you to use iTunes as a gateway to your music. And to sell some downloads, of course. If Microsoft did something like this, all the Apple heads would scream bloody murder.

Well, today it was confirmed that Apple did something very customer-unfriendly.  And it didn’t take long for people to start handing out that free pass.  In a post discussing these latest developments and generally describing Apple’s App Store review process, Harry McCracken, who is usually spot on in his tech analysis, let the Apple flu get the best of him:

Apple is so obsessive about user interfaces and its control thereof that I take it at its word that this is why it hasn’t approved Google Voice. (If Microsoft said it objected to a third-party app on the grounds of interface consistency, it would be a different matter.)

A pass and a swat at Microsoft, in the same sentence.

In fairness, he goes on to say he doesn’t like Apple’s decision, but come on Harry.  No matter what the reason (and we’ll probably never know the real reason, since Apple guards its motives like a State Secret), this is a bullshit denial of another app everybody wants.  As I said the other day, why is it that the greatest phone on earth gets more and more crippled every day?  Usain Bolt is the best sprinter on Earth, but break his legs and make him carry Steve Jobs on his back, and my 3 year old could beat him.

Phones are like sports.  What happens in practice really doesn’t matter.  It’s all about what happens during the game.  And Apple is royally screwing up this game.

It’s time to take back that free pass, and make Apple understand that there is a limit to customer loyalty.  If we have to vote with our feet and pocketbooks, so be it.

Otherwise, Apple will eventually win the inexplicable war it is waging against the iPhone.  And if that happens, no one wins.

Well, except maybe Google.