3 Things I Remember About: 1972

This is the 8th part in a series.

(1) I remember the Nixon/McGovern presidential election, primarily because my sister and the older kids I knew all had McGovern stickers and campaign buttons.

(2) The 1972 Summer Olympics were the first olympics that I really paid attention to, as a result of both the bad (the murder of some of the Israeli team members) and the good (Mark Spitz’s 7 gold medals).

(3) I went to see The Godfather with my sister and some boyfriend of hers at the beach. I thought the horse head in bed was cool, but the naked girl (my first time to see one in a movie) was cooler.

Adventures in GPS- Update

As I mentioned in my last post, Garmin’s customer support is only open between 8:00 a.m. and 5:00 p.m. Monday through Friday- banker’s hours during which 99.9% of their customers are also at work. I’m sure this cuts down on support expenses, but it’s so pitifully transparent that I suspect it mainly operates to further piss off the people who are already pissed off about the problem that led them to call product support in the first place.

I left work early yesterday so I could run some errands and then try to get my GPS Unit updated so it would actually be useful. At 4:04 p.m. I called and sat through a message that tried over and over to convince me to use their unhelpful web site for support. I don’t know where the answer to my problem is, but I know the one place it ain’t is on Garmin’s vintage-looking web site.

After waiting on hold for 47 minutes and listening to some classic soul in between pleas that I hang up and visit their web site, I got to speak to Chuck. Chuck was friendly and seemed knowledgeable. I explained my problem to him and, lo and behold, it seems that the City Navigator, Version 8 that I bought from Amazon was NOT the City Navigator, Version 8 that I need. It seems I need the City Navigator, Version 8 HD, which of course is not available.

I told Chuck that they ought to make their DVD packages a lot less like a puzzle and more like something someone can actually understand.

About all I can do is call Garmin back in “a couple of weeks” and see if the City Navigator, Version 8 version that I need is available by then.

Wonderful.

How Zune Can Win the iPod War

zune Microsoft has confirmed what we already knew: that it is going to take its shot at knocking the iPod off the portable music player throne. TechCrunch has a story about it, in which Marshall Kirkpatrick sums up what I and others said a couple of weeks ago when the Zune rumor first hit the blogosphere:

“It’s an ambitious project that some critics are already saying goes too far outside Microsoft’s core strengths and could end up joining other media projects on the junk heap of tech history.”

Trying to pick up where Scoble left off, Microsoft’s Cesar Menendez is blogging about Zune at the aptly named Zune Insider blog.

I don’t own an iPod, and I would love to see someone provide a successful alternative to the proprietary iPod/iTunes semi-monopoly. I’m just not convinced Microsoft is ready to take on the musical equivalent of trying to convince Coke drinkers to switch to some new cola.

But here’s my roadmap for how to do it, in case Cesar and the rest of the Zune crew are serious about it.

First, embrace the saying “the enemy of my enemy is my friend,” and go cut a deal with Yahoo to embrace Zune as a part of its looming war with iTunes. France and America don’t like each other either, but they unite every 50 years or so in the face of a common enemy. If you have to, make Yahoo a partner in this venture. Otherwise, I can’t envision a way to unseat iPods to any significant degree.

Second, make the players work with as many formats as possible- do not try to force people to formats they don’t want to use. Windows media may or may not be a better format, but millions of people have millions of MP3s that they are not going to convert to another format just to use Zune. Couch yourself as the open standards player. Play the proprietary technology card when talking about iPods.

Third, be thoughtful about DRM implementation. DRM will be necessary to get the music providers to play ball. But don’t forget the horde of people, including me, who have never and will never buy a DRM infested song. We want the ability to move our music to and from our players without any DRM-related hassle. DRM should be invisible to us.

Fourth, be wary of feature overload. Don’t try to make the Zune all things to all people. Make it a quality, reliable and intuitive music player. Period.

And finally, market the player as aggressively as you market the new versions of Windows. You don’t need to hire the Stones again, but go hire a bunch of new artists to do commercials for Zune. Come up with a slogan- maybe “Set Your Music Free,” and use it over and over and over, until people associate a positive shift in music management with Zune.

There you go, Microsoft.

Have at it. We’re all watching.

RanchoCast – July 21, 2006 Edition

I did a new podcast last night.

The theme was the Live Show. I played great live cuts by the Waterboys, Whiskeytown, the Allman Brothers, Grand Funk Railroad, David Baerwald and others. I ended with a live Bruce Springsteen bootleg cut from 1978.

In the techtalk portion, I talked about various approaches to blogging, and suggested the best one for new bloggers.

The Coolest Obituary Ever

I didn’t know Fred Clark, but based on his self-penned obituary, he was one cool guy.

Some excerpts:

“Frederic Arthur (Fred) Clark, who had tired of reading obituaries noting other’s courageous battles with this or that disease, wanted it known that he lost his battle as a result of an automobile accident on June 18, 2006. True to Fred’s personal style, his final hours were spent joking with medical personnel while he whimpered, cussed, begged for narcotics and bargained with God to look over his wife and kids.”

and

“During his life he excelled at mediocrity. He loved to hear and tell jokes, especially short ones due to his limited attention span. He had a life long love affair with bacon, butter, cigars and bourbon. You always knew what Fred was thinking much to the dismay of his friend and family. His sons said of Fred, ‘he was often wrong, but never in doubt’.”

and finally

“No funeral or service is planned. However, a party will be held to celebrate Fred’s life. It will be held in Midlothian, Va. Email fredsmemory@yahoo.com for more information. Fred’s ashes will be fired from his favorite cannon at a private party on the Great Wicomico River where he had a home for 25 years. Additionally, all of Fred’s friend (sic) will be asked to gather in a phone booth, to be designated in the future, to have a drink and wonder, ‘Fred who?'”

More about Fred in this article in the Richmond Times-Dispatch

Those quotes are only the tip of the iceberg. Go read Fred’s obituary and then raise your glass to him tonight.

Anatomy of a Molehill

Or how you just can’t win for losing in the Web 2.0 arena.

In an era when user generated content is the soylent green for all that stuff people on the payroll used to generate, the quickest way to success is to become part of the interconnectivity infrastructure. Digg has done it. Technorati is in the process of doing it in spite of rolling indexouts that rival waves in their persistence.

YouTube has done it by becoming the central depository for online video.

And then someone tried to tried to decipher some language from its newly revised Terms and Conditions:

“[B]y submitting the User Submissions to YouTube, you hereby grant YouTube a worldwide, non-exclusive, royalty-free, sublicenseable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions in connection with the YouTube Website and YouTube’s (and its successor’s) business including without limitation for promoting and redistributing part or all of the YouTube Website (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each user of the YouTube Website a non-exclusive license to access your User Submissions through the Website, and to use, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of the Website and under these Terms of Service. The foregoing license granted by you terminates once you remove or delete a User Submission from the YouTube Website.”

molehill It’s not so much the legal implications that are the problem. Read carefully, I don’t find these terms to be so onerous- the license terminates if you remove the video. And since the whole purpose is for YouTube to serve video to blogs and websites everywhere, it shouldn’t be criticized for asking for a license to do so. If you think I’m drinking the YouTube kool-aid, just read the sentence before the language that has been the focus of so many blog posts today:

“For clarity, you retain all of your ownership rights in your User Submissions (Emphasis theirs).

The problem is that too many Web 2.0 users want it all three ways. They want stuff to be free, they want these companies to be treated like real businesses, and they freak out when they act like real businesses.

Let’s not forget that YouTube is free. Trying to make money off of user generated content is the Web 2.0 mantra.

As Valleywag helpfully points out, the termination provision makes it impossible for YouTube to sell DVDs with your content on them. About the most it could do is create some sort of premium service that gives users additional features for a fee.

In sum, this is the biggest much ado about nothing since Y2K.

New Rancho Radio Set

I uploaded a new set to Rancho Radio this morning. 269 great songs, from alt. country to country rock to 80’s alternative to classic rock to blues.

Almost 18 hours of music and what I genuinely believe is the best mix you’ll find anywhere.

Among the many great artists featured are Laura Cantrell, Steve Pride, the Swills, Ten Years After, Tom Waits, Whiskeytown, Uncle Tupelo, Traffic, Willie Kent, Stonewall Jackson, the Troggs, Velvet Underground, Tompall Glaser, ZZ Top, the Zombies, Willard Grant Conspiracy, Warren Zevon, Tanya Donnelly, Syd Straw, Grateful Dead, the Hangdogs, Jesse Dayton, Jimmie Dale Gilmore, the Jayhawks, Iron & Wine, Honeybrowne, Fever Tree, Joe Ely, White Witch, South Filthy, Six String Drag, Pee Wee Clayton, Humble Pie, Joe Jackson, Junior Kimbrough, Kasey Chambers and many, many more.

There’s a real time playlist on the Rancho Radio page.

Purple and Green

floating

Floating.

And in need of a Zooomr Pro Account.

My Adventures in GPS

The other day I flew to San Antonio to give a speech. The cabdriver who drove me from the hotel to the airport on my return trip had a GPS device on his dashboard. On the way, he told me all about it as it showed him and told him where to go. When the primary exit to the airport was backed up, it even automatically adjusted the route for him once we passed that exit.

I was intrigued. But not enough to spend the $1200 he told me he spent on his unit.

So I looked around and found a slightly newer version of the unit I saw on eBay. Factory refurbished and with a manufacturer’s warranty. For around $400.

garmin2620 So I bought it. A Garmin StreetPilot 2620.

Out of the box, it booted up easily and I had maps and navigation immediately. Except I had 2 year old maps. Ones that didn’t have, for example, the Westpark Tollway, which I use several times a week. No biggie, I figured. I’ll just buy the newest map program and all be all set. Right?

Hardly.

First, I went to the Garmin web page, which looks straight from the nineties. I couldn’t find any reference to the map program on my unit- City Navigator, North America (Version 6). So I called the customer support line (before 5:00 p.m., when it inconveniently closes). A nice lady told me that the new version of that program (Version 8) was not yet available, but that Garmin would send me the DVD in August for free. Then I could buy an “unlock code,” via an anti-piracy system that would make both the RIAA and Strat-O-Matic feel inadequate.

The next night I was looking around Amazon, and lo and behold, what did I see, but the not yet available City Navigator, North America (Version 8) for sale and definitely available. My red flags were beginning to flap in the wind, but I took the plunge and bought the DVD for a little over $100. When it came, it had a date of April 2006, so I was excited about having maps that work.

Once I tore the DVD package in frustration over not finding my “unlock code” in the materials and noticed it inside of the cardboard container (not inside the DVD case, but between the front and back of the sealed cardboard container that the DVD case came in (you have to see it to appreciate how uber-Easter Bunny it was placed), I installed the maps on my computer- a required first step to getting them on your GPS unit. Then after watching the first tutorial I have had to watch in a decade or so in order to figure out the highly non-intuitive map program, I selected some maps to download to my unit.

It had been a hard climb, but I was almost there.

Hardly.

First, the unit could not- and still cannot- maintain a connection to my computer. After preparing the maps for download, the connection is always and consistently lost and I get an error message that the application cannot communicate with my device. Like sunrise and sunset, it happens everytime. The exact same way.

That leaves my device displaying its own special version of the BSOD, with a hopeful, but false message: “Transferring Data…” Fraid not.

In sum, it simply does not work. Garmin has created a process that only a confederacy of PhDs could understand merely to install new maps on your GPS unit. It is beyond frustrating, and as soon as business hours roll back around, I’ll take time out of my business to give them the business (to quote Wally Cleaver).

One gigantic mistake I made was buying the internal hard drive version, as opposed to the memory card version. 20+ years of computer geekdom tells me it would be much easier to load these freakin’ maps on a memory card than to try in vain to keep my unit talking to my computer. Plus, with a memory card you can get more memory to add more maps if you, unlike me, can get the application to actually add the maps you have purchased.

I may change my tune once I call Garmin tomorrow, but so far my verdict on this Garmin GPS is that it is a highly frustrating piece of doo-doo.

It simply shouldn’t be this hard to install updated maps on a GPS unit. And the most frustrating thing about it is that, at least to a large extent, it is difficult by design.

AOL Retention Policy Uncovered

As I predicted the other day when the Vincent Ferrari (not to be confused with Vincent Vega) story was all over the blogosphere, the zealous AOL rep who really, really, really didn’t want Vincent to cancel his AOL subscription was simply doing what AOL’s retention manual required.

Some juicy excerpts from Consumerist, the site that unearthed AOL’s retention manual (see the Consumerist post for more excerpts and discussion):

“Allow your callers to talk comfortably about their concerns…watch their concerns and resistance drop.”

“The reason that many Members are going to high speed is, because the actual internet connection is much more stable….we now have the perfect solution…a free modem.”

“Consumers believe everything is a commodity, i.e. where can I buy the service for the least cost. My objective as a salesperson is to prove otherwise.”

The retention policy talks about “redirecting the Member if necessary” by restatement and questions.

There’s nothing particularly unusual about AOL’s retention policy, but it does show that this was more than simply the work of a rogue customer rep.