I just cancelled my Angie’s List subscription. Here’s why.
1. The navigation structure makes Facebook’s navigation seem crisp and intuitive. I was going to do a screen shot, but then, um, I just carried on living my life. It’s just too hard to find what you’re looking for. I could probably live with that, but there are 3 more reasons.
2. They auto-renewed my subscription. Sure, I probably agreed to that when I signed up a little more than a year ago in an unsuccessful attempt to find a home theater guy. But it pisses me off when sites do that without sending me an email in advance. It makes me think they don’t really believe I would knowingly choose to re-up.
3. Worse than the unannounced auto-renew, I just went to cancel my account, and there’s no easy way to do it. It reminds me of my Rhapsody nightmare.
Notice that there isn’t even an email address listed. You have to go find it.
So you’ll auto-renew me as a convenience, but I have to call, email or fax (fax? seriously!?) to cancel. Hmmm. Angie’s List should take a page from Hulu Plus, where it is super-easy to cancel (which I just did because I’m simply not going to watch ads). Hulu even sends an instant email acknowledging the cancellation.
Adios Angie. They can’t say we never tried.