Why I’ll Never Eat at Skeeter's Mesquite Grill Again

All regular blogging is temporarily suspended while I spend a few minutes crapping all over someone who really pissed me off this morning.  It’s moments like this when all the work over all these years building a little readership seems worth it.

We’ve been regular customers of Skeeter’s Mesquite Grill at Bissonnet and Weslayan here in Houston for many years.  In fact, it’s not unusual for some of us to have breakfast there twice a weekend.  They have a breakfast bar that we enjoy- or used to.

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Lately, over the past month or so, I have noticed- and commented to Raina- that the quality of the food at the breakfast bar seems to be declining.  The eggs aren’t as good.  The omelets are a mess.  Even the dishes and silverware aren’t always clean.  Last week, the first two plates and the first fork I picked up had dried food on them.  Today, both forks I picked up, for me and Luke, had the same problem.  Little things, yes.  But noticeable.

I don’t have a gourmet palate, so I can get past a lot of that, in exchange for a reasonably priced and quick meal.

What I cannot always get past is an attitude.

There’s this one guy who works at this restaurant- he’s at least a manager and may be the owner.  I don’t know.  What I do know is that he has an attitude problem.  I’ve noticed it before.

I’m not a touchy feely sort of guy, so I don’t really care if someone gives a little attitude, as long as they do their job.  It’s not that easy to make me seriously angry- there’s too much else to be done to get hung up on stupid stuff.

But today, this dude managed to get me there.

Luke likes hamburgers for breakfast.  Not typical fare, but so what.  I let him have them.  We’ve ordered breakfast hamburgers many times at Skeeter’s.  It takes a little longer to cook in the morning, but it’s never been a problem before.  This morning, I ordered the breakfast bar for me and a hamburger for him.

20 minutes later, I walked up and asked, nicely, if his order (number 6, per our receipt) was about ready.  The cook didn’t seem to know anything about it.  Then Mr. Attitude comes over and starts telling me how they don’t sell hamburgers in the morning and that he doesn’t know who in the world sold me a hamburger.  It seemed like he was implying that I was making up the hamburger business, so I offered to show him my receipt.  At this point I was irritated, but not yet furious.  He goes on about how they don’t sell hamburgers in the morning, and this and that.  I told him that we’ve done it lots before, and asked how I’m supposed to know that it’s suddenly a problem, given that I had just been allowed to order one and had the receipt to prove it.

I didn’t care all that much about the burger- Luke would be more than OK with doughnuts in lieu of a hamburger.  What was getting in my craw was the simple, indisputable fact that we’d ordered plenty of breakfast hamburgers before, we’d been allowed without question to do it today, someone either lost or blew off our order without even telling us, and this cat was somehow trying to make this my fault.

Either this guy is oblivious or he has to recognize me as the guy who brings large groups of kids to his restaurant once or twice a week, to eat his food and stuff my quarters into his vending machines.  But he seemed not the least bit concerned that my 5-year old didn’t get his food.  He was much more concerned with lecturing me on the sudden unavailability of morning hamburgers.

At this point I was done.  With that dude and with Skeeter’s.  I told him, in no uncertain terms, that I was a regular customer, that all I did was ask about our order, and all I was getting from him was a bunch of attitude.

And I walked out.  Never to return.

Skeeter’s won’t go out of business because I stop trading there, any more than Wall Street will fall because people claim to be occupying it.  But sometimes it’s worth it, just to make a statement.  Just to make a point.

Because sometimes that’s all you can do.

LSU, Alabama, Notre Dame and Who?

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This post has a soundtrack.  If you don’t have Spotify, go get it.

I’m a big college sports fan.  But when I was a kid, we didn’t have the internet.  Or many television channels.  So my generation’s perspective of colleges and whatnot was much narrower than that of today’s youth.  What I’m trying to say is that because we didn’t have the ability to see as many college football games, sports was big, but not like today.  So it never occurred to me that by electing to spend four happy years somewhere, I might be sentencing myself to decades of pulling for a perennial underdog.

And my dad went to Wake Forest, for about a minute.  Before he left to fly a Hellcat from an aircraft carrier.  To shoot and be shot at by other young dudes in other planes.  He got a bunch of medals, including a DFC, but no college degree.

So I went to Wake Forest.  I had a blast, and loved just about every minute of it.  But let me tell you, it is hard to be a WFU sports fan.  You experience brief moments of ecstasy surrounded by long periods of frustration.  There is, for sure, something noble in that.  But I can’t say I’ve never wondered what life would be like as an LSU fan or (God forbid) a University of Texas fan.

Among the big-time college football programs, LSU has long been my favorite.  I’ve spent a lot of time in Louisiana, and some of my closest friends are Cajuns.  Hard core, French talkin’, LSU lovin’ Cajuns.  And some of the coolest people- and best cooks- in the world.

So I hope LSU wins tonight.  But there’s a little problem.

In a magical occurrence that even Wake Forest fans don’t completely understand, Wake is playing Notre Dame tonight.  At Wake Forest.  Yeah, I know.  But it’s pretty cool.

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It also starts at the same time as the LSU Alabama game.

My kids tolerate the Deacons, because they know how sadly passionate I am about WFU football (I am bored to tears with WFU basketball, but that’s a topic for another say).  But this LSU Alabama game has mad traction, even with the middle school/junior high crowd.  Delaney and most of her friends have been squarely in the LSU corner, taunting and being taunted by the “Alabama girls” at school.  I’ve heard my kids talking about the game all week.

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Delaney’s bedroom door

I want to watch the Wake Forest game.  There is zero chance that any of my kids will agree to watch the Wake game in lieu of LSU Alabama.  And I want to share the game experience with my kids.

So, I had to set up some supplemental audio video gear in my study, where we watch most of our sports.  I set up a crappy little Vizio TV I bought from Woot a year or so ago for a dollar or two.

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We’ll start off with Wake Forest on the big screen, and my fingers crossed.  If Wake can hang with the Irish, we’ll have to squint a little to see the LSU game.  If Wake gets clobbered, I’ll swap screens.

Either way, this will be a great night for college football.

Halloween 2011

This post has a soundtrack.  Click here.  If you don’t have Spotify, go get it.

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Arabel, Rachel, Delaney & Olivia before Trick or Treating

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Arabel, Delaney, Rachel & Olivia

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Cassidy, Rock & Brittany

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Luke

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Luke & Raina

2011 Sugar Tri Kidz Triathlon

On Saturday, Delaney won the 2011 Sugar Tri Kids triathlon in Sugar Land, Texas.  Sugar Kidz is the third biggest kids triathlon in the United States.  Her chip fell off during the swim, and she had a slow bike to run transition when she couldn’t find her spot.  But her bike and run was excellent.

She and her friends Rachel and Arabel swept the 10-year old division, finishing 1-2-3.

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Rachel, Arabel & Delaney, at the finish line

The Sugar Kids Tri was Luke’s very first triathlon.  He finished 4th in the 5-year old division.

The Sugar Tri Kidz is a fun and very well run event.  We had a good time.

Pyramiden: Vacation Among the Ruins

Here’s another interesting modern ruins video.  This time of Pyramiden, an abandoned Russian coal mining settlement on the Svalbard, Norway archipelago.

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Stalin checks out the nearby glacier.  Looking for The Thing, maybe?

According to Wikipedia, Pyramiden is currently being re-developed to accommodate tourists.  There is a small hotel made of old shipping containers that can accommodate a few visitors.

Via io9.

Austin Playlist & Bastrop Fire Damage

I was in Austin today, speaking at a conference.  On the way there and back, I heard some good music on various Sirius/XM stations.  I made a playlist (click for some great music) of some of the best ones.

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If you like music, get Spotify.  If you need an invite for a free account – and you will use it- ask me via Facebook and I’ll send you one.

The best song I heard today isn’t on Spotify.  It’s a great cover of Do You Know What I Mean, by Genya Ravan.  So I put a good cover of Whipping Post on there as a stand-in.  I searched the web for her version of Do You Know What I Mean, but all I found was a “trailer”- a partial clip.  You can buy the song via iTunes.

Sadly, it wasn’t all incense and unicorns today.  The wildfire damage east of Bastrop is very, very bad.  I can’t tell if the damage to Bastrop State Park, one of our favorite camping spots, is just bad or devastating.

I videoed some of it with my iPhone.  You can get a sense of it, but sadly the damage is much worse than it looks on this video.

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The video starts at the tip of the arrow, right beside Bastrop State Park, heading East.  Notice how even the medians between the lanes are scorched and black.

Bad, bad stuff.

Nine Eleven

10 years ago today I was moderating a conference at the Omni hotel.  A lady walked into the ballroom, came up to the podium and handed me a note.

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It’s been 10 years.  It feels like yesterday.  It changed forever.

The No. 1 Reason Why I Hate Bricks & Mortar Shopping

Lines.  Out of control.

Yesterday I had to go to Micro Center to get an external hard drive to archive some of my old Windows stuff.  There were exactly two cashiers, and probably 25 people in line.  There were some other employees milling around aimlessly.  I told one of them they needed more cashiers.  He said he would try to find a manager, and promptly went back to milling around.

Today, I needed a magazine.  So I went to Barnes & Noble.  There was exactly one cashier.  And he soon stopped taking customers while he waited for someone, who was undoubtedly busy goofing off somewhere, to bring a cash drop.  You know, change for those 20 or so people who were waiting in line.  To give Barnes & Noble some money.

I don’t have many rules.  But one of them is this: if someone wants to give you their money, do not make it hard for them.  Make it easy, so maybe they’ll give you more later.  Long lines and empty cashier stations is a recipe for going out of business.

Bricks & mortar stores have forgotten the most important rule of all.  Make the customer experience a positive one.  So customers will be conditioned to come back.

When I buy something from Amazon, it shows up at my door two days later.  Movies, music and software are instantly downloaded.

Hard drives from Micro Center and magazines from Barnes & Noble?  An exercise in needless frustration.

All of which leads to this…

Show me someone who prefers to buy things at a store that can be easily purchased online, and I’ll show you someone who either has a lot of free time to kill or is a very inefficient liver.

It’s up to the bricks & mortar stores to change this.  I’m not holding my breath, or waiting in lines I can easily avoid.

Mars Edit Update: I just couldn’t handle it.  I’m back to using the native WordPress editor, which also sucks.  Never has a market been any more ripe for the taking than the Mac blog editor space.

A Girl, a Tooth & Some Pliers

The other night, Delaney came downstairs and told me that her permanent tooth was coming in underneath a baby tooth, and causing the baby tooth to stick out.  This made her retainer uncomfortable.

She asked me to pull the tooth.  I asked her if she was sure.  She said yes.

She’s a lot tougher than her daddy was at that age.