Roadrunner Blues

jkOnTheRun, another Houston guy, has an interesting post about his recent troubles with Roadrunner.

His descriptions of his calls with various tech support technicians are as humorous as they are frustrating. I know well the feeling you get when you identify the script they are reading from and know exactly where they are trying to lead you (almost always to the door that says “not our problem- call someone else”). The problem is that there are only a few alternatives for broadband internet access. DSL is too slow and unreliable. No one uses that DirecTV satellite internet stuff. For me, it’s either Roadrunner or Roadrunner. Fortunately, after a very rocky start, my Roadrunner connection has worked very well.

I have been a Roadrunner customer since the service became available several years ago. JK’s experience brings back memories of those early, frustrating days. I called more times than I can remember trying to get the cable light on my cable modem to stay on. After I wrote may scathing posts to the Roadrunner newsgroup to no avail, I finally called the President of Time Warner Houston, who had been a client of mine, and begged for help. Finally some guys showed up and got me up and running.

Since then, and for most of the past 4-5 years, Roadrunner has been very reliable for me. Only once or twice in the past couple of years has my service been down- and then only for an hour or so. In fact, I didn’t lost my internet connection during Hurricane Rita.

So while I still have bad memories of my prior wars with Roadrunner, my service at the present is stable and reliable. Knock on wood.

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